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Although there is not a user interface for sending out messages to all active clients regardless of whether they have trips or not in your system, we have a workaround for doing so and can help you to do that. It takes a little time to put together and it involves querying your database for phone numbers only (no personal information is needed), but if that’s something you need to do please call or email us and we’ll work with you to get that out for you. It’s not not a super fast process, so you’ll need to give us some time to prepare it for you.
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Go into the Utility and look under Global Options then Configuration then Trip Options and verify the trip code used for Suppressed Reruns.
add Add Trip Code Reasons for the “Cancel” and “Suspended” (or the trip code used for suppressed reruns) trip codes so that you can track trips canceled or suppressed because of the circumstances.
Restart Easy Rides and the new Trip Code reasons will be available when you use those trip codes.
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