You can check your internet speed using http://www.speedtest.net/ to see what you're getting to and from your network.  Another one is https://speedof.me/ which is generally considered to be more accurate (and takes longer to run) because it tests varying file sizes for download and upload and is more representative of what you're actually doing with your internet.  Many big Internet Service Providers (ISPs) use speedtest because it's paints a more favorable picture of their service.  Speedtest.net has improved and is more accurate than it used to be.  In no case should you need to download or install anything to do a speed test.  Do not install the desktop version if offered.  Do not click on any of the adds, or any buttons to "improve" or "fix" your computer or internet speed.  Only click the "Go" button for speedtest or the "Start Test..." button on speedof.me. Again - you do not have to install anything, sign up for anything or login to use these tests.

Ping:  The lower the number the better.  Ping is how long it takes to send and receive a response.  Ping matters more for gaming or other applications requiring instant feedback from input.  High pings (greater than 100 ms) usually represent as slow or laggy feel to your input or responses on a remote system or game.  I doubt you would notice any difference as long as the ping is below 100.  Ping below 50ms is good and Pings in the single digits or teens is excellent even for heavy video gaming use.

Download:  This is how much data (in megabits) can be downloaded to your computers per second.  If only one user was watching a video on the internet, that would require at least 4Mbps to watch without lag or stutter or continuous pausing to download more video.  Hopefully nobody is streaming videos at your agency, but if someone was watching training videos or something online, it could use up much of your download speed if it's less than 10Mbps

Upload:  This is how much data (in megabits) can be uploaded from your computers to the internet per second.  Mostly, you need download.  If you're using a Remote Desktop Connection to access our servers, you're not uploading much at all.  5-10 Mbps is more than plenty.  If you're hosting your own database and tablets, then your system is frequently uploading data to all of the different tablets.  10 Mbps should be fine for smaller to medium fleets.

Below are some examples of speed tests and an explanation of each

The above test was taken from one our hosted customer environments and would be typical of what you would see if Syncromatics was hosting your Easy Rides system.  The Ping is more than sufficient for our purpose, the download is fantastic and the upload is stellar (which is great for hosting tablets).

Above is from an employee's home/office.  The Ping is excellent, the download and upload are both very good and provide a fast and unencumbered connection to our hosted systems.  The upload is sufficient for hosting tablets for smaller fleets of less than 30 vehicles but should be better for larger fleets.

How does your speed compare?   It might be worth asking your Internet Service Provider what the promised speeds are, what you're paying for those speeds and see if you're getting a fair deal.