Easy Rides Products and Feature Matrix
The working source for this is here: https://syncromatics.box.com/s/o4ssgu1q7lt09c7j04xmd3fgrryv0m0j. Edit there and copy the active rows and paste them into the table below. It's probably best to edit in the Excel document, sort as needed then copy the selection for the 10 columns and rows for the whole thing (but not the entire sheet) and replace what's down below in this table.
| Easy Rides Products and Feature Matrix | S = Standard O = Optional NA = Not Available U = Unlimited | ||||||||
| Group | Feature | Description | First | Starter (Not Available) | Starter GIS | Basic (Not Available) | Basic GIS | Plus | Integrated |
| CLIENTS | Text Search Clients | Search anywhere in client file for any text or numbers | S | S | S | S | S | S | S |
| CLIENTS | Default PU Address | Set if different than home address | S | S | S | S | S | S | S |
| CLIENTS | Mailing Address | Set if different than home address | S | S | S | S | S | S | S |
| CLIENTS | DOB | Birthdate | S | S | S | S | S | S | S |
| CLIENTS | Med ID # | Medical ID Number | S | S | S | S | S | S | S |
| CLIENTS | Authorization Date | Date authorized to start service | S | S | S | S | S | S | S |
| CLIENTS | Expiration Date | Service eligibility expiration | S | S | S | S | S | S | S |
| CLIENTS | Lock Out Until | Temporary lockout - may resume on date | S | S | S | S | S | S | S |
| CLIENTS | Info Release Until | Agency defined date field | S | S | S | S | S | S | S |
| CLIENTS | Client Note | Visible to agents but not drivers | S | S | S | S | S | S | S |
| CLIENTS | Phone Number | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Alt Phone | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Prefer SMS | Prefer text instead of voice call for IVR | NA | NA | NA | S | S | S | S |
| CLIENTS | Automated Call Opt Out | No automated calls | NA | NA | NA | S | S | S | S |
| CLIENTS | Email Address | Self Explanatory | NA | NA | NA | S | S | S | S |
| CLIENTS | Username | For Web Ride Request Account | NA | NA | NA | S | S | S | S |
| CLIENTS | Password | For Web Ride Request Account | NA | NA | NA | S | S | S | S |
| CLIENTS | Enable Web Access | For Web Ride Request Account | NA | NA | NA | S | S | S | S |
| CLIENTS | Gender | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Ethnicity | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Language Preference | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Affiliation | Associate client with a person or agency | S | S | S | S | S | S | S |
| CLIENTS | SSN | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Custom Client Items | Customizable empty client item fields | 1 | 3 | 3 | 3 | 3 | 3 | 3 |
| CLIENTS | Ticket Defaults | Set default items to autofill when a new trip is created | S | S | S | S | S | S | S |
| CLIENTS | Special Needs | Standard list: Ambulatory, Wheelchair, etc. | S | S | S | S | S | S | S |
| CLIENTS | Status | Disabled/Non Disabled | S | S | S | S | S | S | S |
| CLIENTS | Custom Trip Items | Customizable empty trip item fields | 3 | 3 | 3 | 7 | 7 | 7 | 7 |
| CLIENTS | Individual Client Boarding Time | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Attendants | Number of attendents default | S | S | S | S | S | S | S |
| CLIENTS | Pay/Ride Driver | Designated non-agency driver | S | S | S | S | S | S | S |
| CLIENTS | Trip Note | Note visible to drivers | S | S | S | S | S | S | S |
| CLIENTS | Trip Note Color | User customizable colors of PU time to identify or group tickets | S | S | S | S | S | S | S |
| CLIENTS | Emergency Contact | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Other | Extra note field | S | S | S | S | S | S | S |
| CLIENTS | Contact Records | Link to other contact records | S | S | S | S | S | S | S |
| CLIENTS | Client ID | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Print Client | Print client record screen | S | S | S | S | S | S | S |
| CLIENTS | Add Trip | Self Explanatory | S | S | S | S | S | S | S |
| CLIENTS | Edit Trip | List all or edit any upcoming trip for client | S | S | S | S | S | S | S |
| CLIENTS | Subscription | Create recurring trip for client | S | S | S | S | S | S | S |
| CLIENTS | Client Comment | Log/document a comment type, date and time for a client | S | S | S | S | S | S | S |
| CLIENTS | Show Client on Map | Displays client's home address on a Google Map | NA | NA | S | NA | S | S | S |
| CLIENTS | Pick Display Column | User can chose which extra information to display in list of client such as trip count, phone number, address, funder, etc. | S | S | S | S | S | S | S |
| CLIENTS | Client Access Controls | Allows client to login on client web portal to request or view trips online. | NA | NA | O | NA | O | O | S |
| CLIENTS | Open Client File from Trip Ticket | Button in the trip ticket form that gives direct access to the client file. | S | S | S | S | S | S | S |
| CLIENTS | Client's Other Trips - Easy Rides | Button in the trip ticket form that gives direct access to the client's other trips that are upcoming including which route and driver is assigned and other information. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Day Schedule Tabs | Click on day schedule tab to navigate to and work on a day schedule and trips in the past, present or future. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Menus | Program menus with features, tools, options and tasks | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Agent Login | Each person has their own login for the software | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Server Time | Displays clock on the server and warns if different than the workstation | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Emergency Procedures Button | One click shortcut to agency's emergency procedures for dispatchers, drivers etc. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Client Button | Opens the client database | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Planner Board Button | Switches view to the Planner Board for an alternate view of the day schedule organized by time slot and route. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | AVL Map Button | Click to display map of all, scheduled or in-service vehicles and their location. Vehicles move on a map if moving and equipped with tablets or MDTs and within data coverage area. | NA | NA | S | NA | S | S | S |
| SCHEDULE BOARD | Requested Trips Button | Shows incoming trip requests generated from the web portal for clients | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Volunteers Board | Shows an alternate schedule board if the agency wants to manage volunteer schedules and trips separate from regular schedules and trips | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Self Board | Shows an alternate schedule board if the agency wants to manage self provided schedules and trips separate from regular schedules and trips | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Schedule Board | Where agents put together | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Sent Board | Trips sent to driver's manifest (electronic or paper) and trips currently On Board | NA | S | S | S | S | S | S |
| SCHEDULE BOARD | Delivered Board | Finalized trips for the day (Delivered, Suspended, Denied, Deleted, Cancelled, No Show) | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Trip Pool | Container for holding trips that have been booked but not yet assigned to drivers/routes | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Route Columns | Collection of tickets for a route/driver's shift | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Trip Ticket | Icon representation of a client's trip - can be opened for full editing with a click | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Alarm Button | Displays custom alarms the Agent can create and label for anything. Supports multiple alarms and can be set for a time or duration in minutes and can be reset or deleted as needed. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Sort Buttons | Controls the sort order of trip tickets on the schedle board without modifying actual tickets or times. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Cool All Button | De-selects selected trip tickets | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Ticket Coloring Tool | Colors selected trip tickets with designated custom label and color for identification or grouping | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Ticket Color Selection Tool | Selects all tickets for the chosen color/label | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Calendar Button | Displays calendar for reference or quick jump to day schedule | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Find Similar Tickets | Finds other trips that have selected items in common with selected trips. Can search in Pool, Route, All Routes or All Schedule | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Service Status Indicator | Indicates current logged status of route/driver/vehicle: Revenue, Deadhead, Out of Service | S | S | S | S | S | S | S |
| SCHEDULE BOARD | MDT Indicator | Radio tower indicates whether a route is using an MDT/Tablet or paper manifest | NA | NA | O | NA | O | O | S |
| SCHEDULE BOARD | MDT Recent Comms | Radio waves coming out of tower indicates recent communications with MDT/Tablet | NA | NA | O | NA | O | O | S |
| SCHEDULE BOARD | Trip Counter | Displays automatic count of trips on route for each status: Pool, Scheduled, Sent, On Board, Delivered | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Route Filtering | Allows quick search and filter of routes by typed characters | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Dashboard | Expands from the Schedule Board to display potential issues such as Route Overlap, Predicted Late Routes and Scheduling Limits Exceeded. Each category can be expanded to reveal more and more detail. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | List (Recently Opened Trips & List Hot Trips) | Displays a list of recently opened or selected trips. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Name Toggle | Toggles names on and off of trip ticket display on Schedule Board. | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Stops View Toggle | Toggles between stops view (PU and DO stops in time sequence) and ticket view (PU and DO stop both displayed on one trip ticket). | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Completion Boxes Toggle | Toggles display of completion boxes on trip tickets that indicate whether odometer, arrive and depart data is missing, late or suspicious (odmeter didn't change between stops or is an odd value). | S | S | S | S | S | S | S |
| SCHEDULE BOARD | Performance Summary | Provides a quick overview of the current performance of a route or manifest. Displays On Time Performance, Passenger Hours and Passengers Per Hour (Scheduled and Actual). | S | S | S | S | S | S | S |
| PLANNER BOARD | Day Schedule Tabs | Click on day schedule tab to navigate to and work on a day schedule and trips in the past, present or future. | S | S | S | S | S | S | S |
| PLANNER BOARD | Clock Tape | Row labels in a grid representing time of day in chosen intervals | S | S | S | S | S | S | S |
| PLANNER BOARD | Time Slot Shading | Shading indicates hours of a route and hours not available | S | S | S | S | S | S | S |
| PLANNER BOARD | GAP Shading | Shading indicating a gap in the route's shift where trips are not to be booked - such as lunch breaks or shift splits | NA | O | O | O | O | S | S |
| PLANNER BOARD | Trip Indicators | Streamlined icon representing trips and showing PU Time, Duration, DO Time, PU Zone, DO Zone, Passengers, Ambulatory or Wheelchair, and multiple trips in same time slot | S | S | S | S | S | S | S |
| PLANNER BOARD | On Board Indicators | Shows if a trip is currently On Board (if live dispatching or connected to MDT/Tablet) | NA | S | S | S | S | S | S |
| PLANNER BOARD | Past/Future Shading | Shows timeslots already past VS timeslots in the present and future | S | S | S | S | S | S | S |
| PLANNER BOARD | Over Capacity Indicator | Displays when a route is booked over it's seating capacity and for what timeslot | S | S | S | S | S | S | S |
| PLANNER BOARD | Freeze Pool | Keeps pool ticket column stationary and always in view as you scroll across the board looking at other routes | S | S | S | S | S | S | S |
| PLANNER BOARD | Set Time Intervals | User configurable time intervals to display (in minutes) | S | S | S | S | S | S | S |
| PLANNER BOARD | New Trip | Creates a new trip for a passenger in the selected route and timeslot | S | S | S | S | S | S | S |
| PLANNER BOARD | Trip Counter | Counts how many trips total for the day | S | S | S | S | S | S | S |
| PLANNER BOARD | Wheelchair Counter | Counts how many Wheelchair trips for the day | S | S | S | S | S | S | S |
| PLANNER BOARD | Amb/WC Indicator | Displays whether a trip is Ambulatory or Wheelchair | S | S | S | S | S | S | S |
| PLANNER BOARD | Edit Trip from Anywhere | You're never more than a couple of clicks from editing a trip. From multiple places in Easy Rides you can open a trip for editing - no need to go to a "trip edit module" | S | S | S | S | S | S | S |
| PLANNER BOARD | Easy Navigation | All agents from Call Intake, Scheduling, Dispatch or Supervisor use the same exact software, so cross training is easy. | S | S | S | S | S | S | S |
| PLANNER BOARD | Display Trips | Show trips on a day schedule for a specified time period | S | S | S | S | S | S | S |
| PLANNER BOARD | List Rerun Trips | Show all subscriptions or rerun trips together and edit if needed | S | S | S | S | S | S | S |
| PLANNER BOARD | Find A Trip | Find any trip on a day schedule and see where it is and its status | S | S | S | S | S | S | S |
| PLANNER BOARD | Text Search Tickets | Find a trip by any text in the ticket such as a name, address, note, etc. | S | S | S | S | S | S | S |
| FEATURES | Deliver/Suspend Trips | Used by agencies that don't dispatch live to bulk handle trips that were done by volunteers or other service providers | S | S | S | S | S | S | S |
| FEATURES | Add a Route | Load a route that isn't used daily when needed. | S | S | S | S | S | S | S |
| FEATURES | Rearrange Routes | Sets the order of routes on the schedule board | S | S | S | S | S | S | S |
| FEATURES | Show/Hide Routes | Hides routes that you don't need to see or work with. Useful for agencies with multiple dispatchers or operations | S | S | S | S | S | S | S |
| FEATURES | Create a New Day Schedule | Easily create a new day schedule for the future (or past if needed) | S | S | S | S | S | S | S |
| FEATURES | Import Tickets | Quickly and easily import tickets from other agencies or brokers using other software systems. May require a translator or middleware to convert to Easy Rides format (provided by Mobilitat) | NA | O | O | O | O | O | S |
| FEATURES | Route Parameter Replication | Copy route assignement elements form another day schedule including drivers, vehicles, times and constraints. Makes it easy to setup a standard day from a template or another similar day and tweak just a few items quickly | NA | O | O | S | S | S | S |
| FEATURES | Auto Schedule Mode | Select how the autoscheduler works to be closest to your agency - 'Avoid additional buses in use' will try to pack the trips onto fewer routes and 'Avoid additional drive time' will favor shorter ride times for passengers by spreading the load out among all available routes/resources | NA | NA | NA | NA | NA | S | S |
| FEATURES | Step-Schedule | Allows the user to review and approve or change each autoscheduled solution one by one as it works through the list | NA | NA | NA | NA | NA | S | S |
| FEATURES | Batch Schedule | Single click to have the autoscheduler attempt to find solutions for all designated trips (in the Pool) and automatically moves the trips into routes with time adjustments when needed | NA | NA | NA | NA | NA | S | S |
| FEATURES | Select Auto Scheduled Tickets | Easily selects all trips that were batch scheduled so you can see where they went and move them back to the Pool if needed to run again | NA | NA | NA | NA | NA | S | S |
| FEATURES | Reconcile Fares | With a click on a route column, displays all of the different fare types delivered for the day and how much fares should have been collected by the driver. Handy printout to sign, initial or review with the driver as needed. | S | S | S | S | S | S | S |
| FEATURES | Check Rerun Status | Check for reruns or subscriptions that are expired or expiring soon within the chosen dates | S | S | S | S | S | S | S |
| FEATURES | Check Permit Status | Check for client authorization expiration dates that are expired or expiring soon within the chosen dates | S | S | S | S | S | S | S |
| FEATURES | List Locked Out Clients | Shows clients who are temporarily locked out or suspended from service and the resume date | S | S | S | S | S | S | S |
| FEATURES | Time-Rescheduled Trips | Shows trips who's scheduled time have been revised more than the threshold set for the warning | NA | NA | NA | NA | NA | S | S |
| FEATURES | Easy Ride Reminder | IVR' system that send out bulk robo calls or texts of designated/customized messages in the clients preferred language and call or SMS preference to the selected clients or groups of trips on a particular day schedule | NA | NA | NA | S | S | S | S |
| FEATURES | Manage Addresses | Find, view, show on a map and edit any address including geocoding (latitude/longitude), phone number, name or label, directions, etc. | S | S | S | S | S | S | S |
| FEATURES | Consolidate Addresses | Easily find duplicate addresses that users have entered in but are really the same place ("Walmart", "Wal-Mart", Wal Mart", etc. and updates all trips, clients or records associated with the selected version to one single good version of the address and eliminates the extra duplicates. | S | S | S | S | S | S | S |
| FEATURES | Update Rerun Addresses | Update reruns with the current address - usually used after consilidating addresses or correcting an address | S | S | S | S | S | S | S |
| FEATURES | Review Trips by Trip Note | Review trips by trip note to help find that trip where you can't remember the passenger's name, but you know they had a note about a pet goat. | S | S | S | S | S | S | S |
| FEATURES | Check Feasibility | One click and the system evaluates all routes and displays the ones that could do the trip on-time and not make any other trips it already has late. Also shows the proposed time needed for each route and routes that it cannot do, will display the reason why. | NA | NA | NA | NA | NA | S | S |
| FEATURES | Check Feasiblity Alt Times | When no solutions are found for the requested time, checks feasiblity for alternate times and displays how many results or options are available and which routes could do it. | NA | NA | NA | NA | NA | S | S |
| FEATURES | Show Similar Trips | Displays other trips that have something in common with the selected trip within the designated time frame. | S | S | S | S | S | S | S |
| FEATURES | Buddies | Links/groups trip tickets together that should be travelling together so that when any buddied ticket is selected, the other tickets are also selected. This keeps them together and prevents accidental separation. However, trips can still be handled individually as needed (such as when one cancels but the others are still going) | S | S | S | S | S | S | S |
| FEATURES | Custom Trip Note Colors | Agency customizable colors and labels that can be used as supplimental visual identification of status, group or other meaningful itmes. For example, flag trips that are part of a group, or flag a trip that is "High Priority", "Highly Flexible", etc.. Also can be used to identify trips that have been flagged for review by an automated query looking for missing or mismatched data. | S | S | S | S | S | S | S |
| FEATURES | Electronic Billing Submission Capbility | Used to generate an electronic file that can be uploaded to a broker, the state or other agencies to submitt trips electronically for billing | NA | NA | NA | NA | O | O | S |
| FEATURES | Client Credits | Designed to be used to track every client's ride or trip credits or allotment of trips. Every trip displays the account balance (by Fare Type) and amount available including booked trips in the future that have not yet actually been completed. | NA | NA | NA | NA | O | O | S |
| FEATURES | Full Google Maps Integration | One or two click integration with Google maps for Showing clients, trips, routes, vehicles, addresses on a map, geocoding addresses, displaying the AVL map, optimizing routes or runs, and checking/editing stop by stop timing and directions on a map. | NA | NA | O | NA | O | O | S |
| FEATURES | Create/Edit Service Logs | Full control (create, delte, edit) of service logs for routes (Revenue Service, Non-Revenue/Deadhead, End Service) for tracking Revenue and Non-Revenue service hours and miles for each route, driver or vehicle | S | S | S | S | S | S | S |
| FEATURES | Route Note | Handy place to put any note on a route - for example: "Early off today" or "Altered Service", etc. | S | S | S | S | S | S | S |
| FEATURES | Custom Manifest | Integratred/printable custom paper manifest for an agency. Mobilitat will create a manifest with any content or layout - even with your agency's logo and in color if desired | NA | O | O | S | S | S | S |
| FEATURES | Export Manifest | Easily export manifests to email to remotly stationed drivers or subcontractors | NA | S | S | S | S | S | S |
| FEATURES | Route Constraints | Configure indifidual constraints on each route to define rules for agents and the autoscheduler. Constraints can be set for providers, funders, vehicle type, geographic service areas (Sites or Zones), Walkons (Counters) and one custom user-defined item | NA | S | S | S | S | S | S |
| FEATURES | Remove Route for the Day | Remove an un-needed route on a particular day schedule | S | S | S | S | S | S | S |
| FEATURES | Bulk Select Tickets | Ctrl-Click, Shift-Click, Drag-Click to select or use one of the other tools to bulk select groups of trip tickets | S | S | S | S | S | S | S |
| FEATURES | Drag and Drop Scheduling | Drag and drop selected trip tickets into or between routes and the Pool to setup a schedule or make assignments | S | S | S | S | S | S | S |
| FEATURES | Show Route on a Map | Opens a Google Map window displaying all of a route's stops for the day | NA | NA | S | NA | S | S | S |
| FEATURES | Edit Route on a Map | Opens a Google Map window to see analysis and timing warnings of all of a route's stops for the day and allows editing of individual stop times (with validation and drive time checking), shifting a selected group of stops times by X minutes (+ or -), and setting all selected stops to a common time. The tool will calculate stops with boarding time and drive time on a Google map between each stop and display warnings with how many minutes early or late the stop will be performed and displays appointment stop status when the time isn't flexible and factors in the autoscheduling time window parameters to evaluate whether a stop will occur within limits set by the agency | NA | NA | S | NA | S | S | S |
| FEATURES | Highlight Out of Window Stops | In the Edit Route on a Map feature, highlights non-appointment stops arriving early or late with a yellow color, no color for on-time, red for appointment stops not arriving on-time and green for appointment stops with no warnings or on-time | NA | NA | S | NA | S | S | S |
| FEATURES | Set Appointment | Designate whether a stop (PU or DO) is an appointment or not which sets the applicable ruled for autoscheduling funcitons and identifies to agents and drivers so they can know what the time limits or flexiblity is for a stop | S | S | S | S | S | S | S |
| FEATURES | Will Call Return | Designates that a trip doesn't have a confirmed time and is waiting for the client to call back when ready to be picked up. Also indicates whether a trip WAS a will call and has not been confirmed by a callback from the client | S | S | S | S | S | S | S |
| FEATURES | One-Click Next Trip Generator | When booking a trip, click the "Next Leg" button to generate a duplicate trip ticket with all values set the same and the PU/DO addresses inverted. The user can also change the addresses however needed. Very useful for generating multiple trip tickets (even on different dates) in litte more time than needed to book just one trip. | S | S | S | S | S | S | S |
| FEATURES | Manual Geocode Address | Used the Google maps window to allow the user to place a pushpin anywhere on a map to geocode an address to that spot. Very useful when used with the satelite view to select a specific parking spot at a facility where the boarding area doesn't correlate will with the street address of the property which may not even be on the same street as the entrance used. | NA | NA | S | NA | S | S | S |
| FEATURES | Auto Geocode Address | System will automatically search Google Maps to find the location of the entered address (and will succeed the vast majority of the time) and assigns the latitude/longitude (geocode) of the address. | NA | NA | S | NA | S | S | S |
| FEATURES | One-Tap Time and Dist Calculation | From in either the PU or DO time, hit the spacebar on your keyboard to automatically calculate (Via Google Maps) the driving distance and travel time (including the client's boarding time) and enters the value in the other time box. | NA | NA | S | NA | S | S | S |
| FEATURES | Request Times/Scheduled Times | Allows you to keep track of the original requested stop times AND scheduled times so that you don't accidentally continuously adjust a scheduled time out of the allowable window or limits. | NA | O | O | O | O | S | S |
| FEATURES | Zone Color Coding | Automatic zone colors applied to PU and DO stop addresses on trip tickets to easily indicate direction, distance and location of an address. Greatly helps with grouping sharable rides together just by matching colors and times. | S | S | S | S | S | S | S |
| FEATURES | Schedule Notes | Put a note on a date such as "Thanksgiving Day - Limited Service" that will display a notification icon when the date is selected on a trip ticket and will display the custom note upon hover. | S | S | S | S | S | S | S |
| FEATURES | Fully Customizable Drop Downs | Empty fields in the Client form and Trip form that allow your oganization to customize to your need. You can label them, designate if it's a note or a drop down and build your own custom drop down lists | S | S | S | S | S | S | S |
| FEATURES | Trip Code Reasons | Requires the user to designate additional reasons or information for designated trip codes as your agency or state requires. Users select from a pre-configured (customizable) list for the selected trip codes. For example: Trip Code set to 'No-Show' might require the user to then pick from a list of reasons such as 'First leg No Show', 'Unable to Contact', 'Client Found Another Ride', etc. | S | S | S | S | S | S | S |
| FEATURES | Show Trip on Map | Right click on any trip to instantly display the PU and DO stops on a Google Map with the driving path. | NA | NA | S | NA | S | S | S |
| FEATURES | Show Address on Map | Click to display any address instantly on a Google Map. | NA | NA | S | NA | S | S | S |
| FEATURES | Subset Optimization | Click to ask Google Maps to optimize the stop order of a group with a common PU or DO location. Displays the route on a map, adjusts the stop times accordingly and displays how much time and miles will be saved by re-optimizing the stop order. The user can also drag and drop to designate the desired order to be calculated | NA | NA | S | NA | S | S | S |
| FEATURES | Volunteer Details | Used to track volunteer drivers and trips separately from agency drivers and trips | NA | O | O | S | S | S | S |
| FEATURES | Stage | Temporary holding place for trip tickets that can be positioned anywhere | NA | O | O | S | S | S | S |
| FEATURES | Swipe Card | Allows integration with swipe cards for fare payment | NA | NA | NA | O | O | O | S |
| FEATURES | Time Rates | Optionally calculates trip cost or fare amount by a time rate | NA | NA | NA | O | O | O | S |
| FEATURES | 835 Logging | Integrated 835 standard electronic trip data submission/billing for certain Medicaid brokers or states | NA | NA | NA | O | O | O | |
| FEATURES | Auto Update Tool | Run the Easy Rides Autoupdater when you want and typically in less than 30 seconds, update your software and generate backups for rollback if needed. | O | S | S | S | S | S | S |
| FEATURES | Zero Downtime Program Updates | The Autoupdater allows for zero down-time updates of the Easy Rides software or Web Servers on your schedule | S | S | S | S | S | S | S |
| FEATURES | Database Syncronizer | Tool used to generate database backups, archive and move to another location off of the server and can also download, unzip and restore to another server or database. Can be setup as a scheduled task to run automatically at specified intervals with no user input required. | NA | S | S | S | S | S | S |
| FEATURES | Funding Rates | Allows for tracking of the monies the service provider will get reimbursed or funded for a particular trip | NA | O | O | O | O | O | S |
| FEATURES | Payable Rates | Allows for tracking of the monies the service provider must pay out for a particular trip | NA | O | O | O | O | O | S |
| FEATURES | Auto generate subscription trip tickets | Setup templates for re-occuring trips that are used to automatically generate trip tickets on designated days of the week and time period | S | S | S | S | S | S | S |
| FEATURES | Funding Rates | Allows specification of funding rate for the trip. The rate that your agency will get reimbursed for the trip. | NA | NA | O | NA | O | O | S |
| FEATURES | Payable Rates | Allows specification of payable rate for the trip. The rate that your agency will have to pay someone or another agency for the trip. | NA | NA | O | NA | O | O | S |
| FEATURES | Edit Route AutoSchedule | Provides the lightning bolt button on Edit Route on Map feature that will automatically attempt to adjust scheduled trip stop times to fit the most efficient drive path and timing on selected stops. | NA | NA | O | NA | O | S | S |
| FEATURES | Edit Route on Map | Calculates drive path and times between each stop on a manifest and displays on a map along with timing information such as how many more (or less) driving minutes are needed to reach each stop. Provides tools such as Shift Times and Multi-Edit to set scheduled times in selected trip tickets without having to open the trip form. | NA | NA | S | NA | S | S | S |
| FEATURES | Late Alert | Pop up that alerts agents of late trips and how many mintues they are late. | NA | NA | O | NA | O | S | S |
| FEATURES | Client Photo in Easy Rides | Feature in Easy Rides to associate client photos with their client record. The photo can be viewed or changed in Easy Rides and can be used by the driver on the tablet. | S | S | S | S | S | S | S |
| FEATURES | Trip Audit | Records every edit made to a trip ticket. Captures timestamp, agent and creates a copy of the trip at that time. Users can view previous versions of a trip ticket and can roll back to a selected version if needed. | S | S | S | S | S | S | S |
| FEATURES | Check Late Trips | S | S | S | S | S | S | S | |
| FEATURES | View Sites on Map | Displays your service are site polygons on a Google Map. | NA | NA | S | NA | S | S | S |
| FEATURES | Google Map Layers | Displays other geographical data on the selected map along with the original data. For example, you could show a trip on a map, then add the AVL layer to see which vehicles are in nearest. Or you might add a vehicle's next stops onto an AVL Map. There are other options as well such as show an address, show a client, or show sites. | NA | NA | S | NA | S | S | S |
| FEATURES | KML Layer | Allows a .kml file layer of your agencie's choice to be displayed on another map such as the AVL map. For example, you might add all of the fixed route paths onto your AVL map or city or county boundaries, ADA corridors, fixed route bus stops, etc.. | NA | NA | S | NA | S | S | S |
| FEATURES | Trip Tools | Expands from the trip form to show similar trips that might be candidates for coordinating with this trip or to show client's other trips. | S | S | S | S | S | S | S |
| FEATURES | Schedule Notes | A place in the trip ticket form to store notes about the scheduling of a trip or other information that might need to be documented regarding the trip that is not a trip note that the driver needs or a client note. | S | S | S | S | S | S | S |
| FEATURES | Funder Eligibility | Allows association of funders and eligible date ranges for clients that are validated when booking trips for those funders and clients. If eligibility is required for a funder and there is no entry in a client's file or the date of the trip isn't within the authorized range, the funder cannot be used on that trip ticket. | S | S | S | S | S | S | S |
| FEATURES | Stop Segment Info | Compares stored segment information between two addresses with current Google Map lookup and allows sync/repair of old or bad data with single click on save button. | NA | NA | S | NA | S | S | S |
| WEB FEATURES | Provider Portal | Web portal for a broker's or agency's service providers to get their trips and submit them back for billing | NA | NA | NA | NA | NA | S | S |
| WEB FEATURES | Coupon Program | Designed to be used by service providers such as taxi companies providing subsidized rides to eligble clients. Includes a web portal for eligibility determination and billing submission | NA | NA | NA | NA | O | O | S |
| WEB FEATURES | Web Ride Request | Link on your agency's website that allows your eligible/authorized clients to log in and see the status of their upcoming trips and request new trips. Requested trips will generate trip tickets in Easy Rides with a "Requested" status that requires scheduling staff to review and approve the requests. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Off the Shelf Tablet Integration | Your agency can use off-the-shelf Android based tablets from any provider for electronic manifests instead of much more expensive MDT units that (although rugged) are quick to become obsolete and are difficult and expensive to keep up to date or replace. Consumer grade tablets are a highly capable and cost effective tool for demand response situations not requiring farebox integration, automatic stop announcements and automatic passenger counters or integration with other fixed route software systems. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Bulletin Board IM | Instant messaging between office agents and drivers using MDTs or Tablets | NA | NA | NA | O | O | S | S |
| WEB FEATURES | Client Web Accounts | Allows designated clients/consumers to use a link from your agency's website to submit web ride requests that generates trip requests directly into Easy Rides | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Client Signatures on Tablet | Prompts drivers to capture passenger signature on the screen of the tablet when the funder requires it. Up to three signatures per trip can be captured. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Address Audio (Automatic Stop Announcements) | Organizes and links audio files reading the address with addresses in the database and controls order and distance to play the audio automatically as the vehicle approaches the address on a fixed route. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Edit Drop Downs on the Fly | Changes in Easy Rides update automatically and immediately for all connected tablets - no need to reprogram all of the mobile units when something changes in the sytem like adding a new fare type, funder, provider, etc.. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Signature Capture by Funder | Prompt/Require the driver to capture a signature from the clients electronically on the tablet as required by individual funders of trips. Capture up to three signatures - for example: Passenger, Driver, Attendant | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Driver Signature | Optionally require drivers to sign as they log in to confirm the accuracy of the data or that the pre-trip inspection was performed and passed. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Require Stop Odometer | Optionally require drivers to verify/update odometers at trip stops if needed - not required if Bluetooth modules are installed. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Integrated Map Button | All stops on the driver's tablet manifest will have a Google Map button that they can tap to display the stop on a map. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | GPS Navigation | Tapping on a displayed stop on the map will invoke the Google Navigation feature with moving map and voice turn by turn directions. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Client Driver Call Button | The driver can tap one button on a client's PU stop to send out a pre-configured robo call or text informing the passenger that the driver is on the way to pick them up | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Trip Change Notification | Changes to trips or add-ons will turn the manifest border and affected trips green | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Trip Removal Notification | Removal of trips will turn the affected trips tan in color - indicating that it has been removed and not to go there. Drivers can dismiss the removed trips and warnings with a tap. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Driver Controlled Text Size | Text size on manifest can be made larger or smaller to suit individual drivers | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Customize by Operation | Manifest requirements such as whether or not the odometer is required, signature capture, logo, ability to change vehicle or route and other items can be easily customized for each agency as needed, and will not need to be reset when the software is updated. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Walk On / Passenger Counter | Allows for one-touch capture of walk-ons and counting of flag-down passengers, documentation of supplies PU and DO, Meals, etc.. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Appointment Indicator | Indicates to the driver whether a stop is an appointment or not by color shading the stop time | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Expand Trip Details | Drivers can expand a stop to view details about the trip such as number of passengers, special needs, fare, fare type, trip notes, and much more | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Integrated Electronic Pre-Trip | Optional integration of the Transit Check electronic pre-trip and maintenance reporting directly from the tablet. Driver's walk around will be recorded via GPS tracking to verify that it was done. Many other powerful reporting and integration features keep the maintenance department, operations and administration up to date. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Automatic Vehicle Odometer Capture | With our Bluetooth module installed in the vehicle, the vehicle's odometer is wirelessly transmitted to the driver's manifest on the tablet to eliminate the need to enter the odometer on any stop or change of service status. This eliminates one of the biggest sources of bad data in any system - missing, impossible to read or erroneous odometer readings. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Light Cycle Walk Around Button | With a Bluetooth module installed and a press of single button on the dash, the driver can walk around the bus while all of the lights flash and cyle repeatedly. Turn signals, low beams, high beams, marker lights, brake lights, reverse lights and alarm all flash without the need for other un-safe ways of checking things like the backup lights and brake lights. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Attention Supervisor/Emergency Button | The driver can tap the Attention Supervisor button on the tablet to trigger a red indication on the dispatch board for the route, and to create a timepoint in the service log. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Messaging with Dispatch | Two-Way instant messaging with dispatch from the tablet | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Built In Camera | Most tablets have front and rear cameras built in that are useful for scanning bar codes, taking pictures to document an occurance or condition such as an access isue or accident. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Live Video Call | Establish a live video call with dispatch (with use of Skype or other IM/Video call service) in an emergency or to communicate a currently ocurring situation | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Automatic Wireless App Updates | Any updates to the tablet app, options, updates or software changes are updated in real time and wirelessly to all tablets. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Create Your Own Counter Buttons | Agents can easily add a new counter or walk-on button for all routes or just certain routes in minutes. Counters track timestamp and location of PU and DO stops and can track passenger type, disability, age group or any other item that can be tracked in normal trips. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Driver Call Ahead | Single Tap button on drivers tablet manifest that will send out pre-configured call or text to the rider using a web calling service. The driver is not connected to the call, the call does not use the mobile device data or cellular nor does it use your agency's phone system. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Perform Group Stops | Feature on the tablet that uses a common arrive time, odometer and depart times on group stops for multiple riders at a common stop at the same time. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Client Photo on Tablet | Single tap button on the driver's manifest that displays a photo of the rider to assist the driver to find and recognize the scheduled rider. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Client's Other Trips - Tablet | Button on Driver's tablet manifest in each rider's stop details that displays the client's other trips so they don't have to call dispatch and ask or confirm rides for later in the day or week. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Driver Send No Show Call | Single Tap button on drivers tablet manifest that will send out pre-configured no show call or text to the ride using a web calling service when the driver presses the No Show button on the stop on the tablet. The driver is not connected to the call, the call does not use the mobile device data or cellular nor does it use your agency's phone system. | NA | NA | O | NA | O | O | S |
| WEB FEATURES | Allow Route Sharing | Allows drivers to be assigned to more than one route. | NA | NA | O | NA | O | O | O |
| OPTIONS | Display Tickets Large | Shows more information on trip ticket icons on schedule board | S | S | S | S | S | S | S |
| OPTIONS | Show Stage | Displays the Stage - used as a temporary holding place for unassigned trip tickets | S | S | S | S | S | S | S |
| OPTIONS | Fixed Row Count in Pool | Sets a limited number of rows to display trip tickets in the pool. | S | S | S | S | S | S | S |
| OPTIONS | Default Dispatch Column Width | Sets the default width of the route columns on the Dispatch Board | S | S | S | S | S | S | S |
| OPTIONS | Default Planner Column Width | Sets the default width of the route columns on the Planner Board | S | S | S | S | S | S | S |
| OPTIONS | Alarm Sound On | Turns the sound on for the Agent configurable alarms | S | S | S | S | S | S | S |
| OPTIONS | Show Whole Ticket Hot | Shows selection color on whole ticket instead of just the special needs icon | S | S | S | S | S | S | S |
| OPTIONS | Expand Day Names | Sets the label for day schedule tabs for "Today', "Tomorrow", "Yesterday" instead of just dates | S | S | S | S | S | S | S |
| OPTIONS | Manifest Intervals | Sets intervals in minutes for printing of fixed interval based manifests | S | S | S | S | S | S | S |
| OPTIONS | Classic Click | Sets the ticket select and move actions to a legacy style for longtime customers not wanting to update to newer drag and drop interface | S | S | S | S | S | S | S |
| OPTIONS | Ticket Frames | Displays a colored edge around the trip tickets that correlates with Provider and Funder | S | S | S | S | S | S | S |
| OPTIONS | Enable Threads | Enables processor threads that improve multitasking and speed up performance on the Dispatch Board | S | S | S | S | S | S | S |
| OPTIONS | Allow Duplicate Client Names | Option that allows duplicate client names instead of unique client names. | O | S | S | S | S | S | S |
| EASY RIDES UTILITY | Client Management | Change status of Clients between Active, Inactive, Relocated, Deceased and Deleted | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | User Report Generator | Create and run custom filtered reports in seconds. Combine any number of filters and display the desired fields to generate a customized report with the information you need that can be printed or exported to Excel in seconds. Also allows editing of trip tickets right in the report. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Mileage/Time Report | Set a start and end date, and press the Go button for nearly instant Revenue and Non-Revenue Service miles and time | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | PickUp Performance Report | Instantly displays On-time performance for all or any route, driver or vehicle | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Rides Analyzer Report | Create and run multiple customized reports for your agency all at once for the given date range. Good for finding totals such as All Delivered Trips, No Shows, Denials, and even error checking such as Missing Odometers, Funder/Rate Mismatch, invalid combinations or other error checking functions | NA | O | O | S | S | S | S |
| EASY RIDES UTILITY | GIS Odometer/Time Report | Report for calculated odometer and travel times for mapped trips | NA | NA | O | NA | O | O | S |
| EASY RIDES UTILITY | Trip Counter | Special trip counter that can display shared rides | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Write Report to a File | Easily export most of the built-in reports to a text file or .XLS file for your own use. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Global Options | Sets different options for all users of the software such as Default Area Code, Address Select Only and other program options | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Trip Options | Sets version of trip form | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Custom Lists | Label and create your own custom drop-down lists or text fields in client and trip forms | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Auto Schedule Rules | User configurable settings for different appointment stop rules for the autoscheduling tools to use | NA | NA | NA | NA | NA | S | S |
| EASY RIDES UTILITY | GIS Settings | Set different options for GIS functions like Site to Site or Point to Point trip calculations | NA | NA | S | NA | S | S | S |
| EASY RIDES UTILITY | Edit Archived Trips | Quickly go through an archived day's trips to set on-board and delivered times and mileages when your agency is still using paper manifests | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Edit Service Logs | Allows adding, deleting or editing of service logs | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Review Suppressed Reruns | Displays temporarily suppressed rerun trips | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Review Client Entry Dates | Displays Clients entered into the system for the selected date to present | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Review Client Last Trip Dates | Displays Clients not having a trip since the date or time frame selected along with the date of the last trip. Allows you to select individuals or all on the list and to bulk 'Inactivate' them if desired. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Review Frequent Addresses | Shows the top X number of addresses for PU or DO and displays the volume for different hours of the day or which Clients | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Calendar Notes | Sets notes for designated calendar days such as holidays. When an Agent selects a date with a note in a trip form, an alert icon appears and will display the text of the calendar note when you hover the mouse over it. This helps remind staff of scheduling considerations on certain dates. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Backup Monitoring | Monitors backup location for stale backup files and warns when the files are older than two days | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Trip Audit | Tracks complete history of all edits to trips including Agent, date and timestamp. Easily rollback the trip form to any point in history | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | 4 Layers of Geography | Every address has an associated City, Site, Zone and Jurisdiction | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Custom Age Groups | User definable age group breakouts | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Personnel Qualifications | Record and track any Driver or Agent qualifications such as license, certification, medical expiration, training, etc. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Personnel Database | Tracks information on personnel including name, address, phone, training/certifications, etc. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Agent Roles/Permissions | Sets software roles/permissions for each agent | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Vehicle Database | Tracks information on vehicles including seating capacity and configuration, VIN number, license number, owner, and more | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Seating Capacities | Set seating capacities for each vehicle that's used by the software algorythm to schedule trips | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Seating Configurations | Sets configuration for vehcile seating such as how many ambulatory seats lost with each wheelchair tiedown spot used | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Vehicle Types | Create your own list of vehcile types to set for each vehicle and is used by assisted and autoscheduling features | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Vehicle Notes | Add notes for vehicles | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Vehicle Events | Add vehicle event reminders based on mileage or dates such as service due, inspection due, service lift, etc. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Drop Down List Order Control | Control the order of items on each drop-down list in the software | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Event Alerts | Displays driver events that are due such as CPR recertification, license renewal, etlc. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Client Accounts | Sets the feature to allow client web portal. | NA | NA | O | NA | O | O | S |
| EASY RIDES UTILITY | Executive Reports | Integration that allows easy and direct access to saved queries and reports built in Microsoft Access from within the Easy Rides Utility. | NA | O | O | S | S | S | S |
| EASY RIDES UTILITY | Local Timezone | Setting to define area where operation is if server is in different time zone. | NA | S | S | S | S | S | S |
| EASY RIDES UTILITY | Trip Form Version | Allows use of legacy trip form versions. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Require Selecting Travel Date | Requires agents to click on date picker calendar when booking a new trip to ensure that a default date is not used by mistake. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | Pop-Up Requested Trip Tickets | Causes a more obvious pop-up notification when a new trip request comes in from the client web portal. | NA | NA | O | NA | O | O | S |
| EASY RIDES UTILITY | Client's Other Trips - Max records shown from Trip Archive | Controls how many of a client's trips are displayed from the archive when using the Client's other trips. | S | S | S | S | S | S | S |
| EASY RIDES UTILITY | 835 Logging | Used by transportation providers in Maine that must submit electronic billing to Medicaid broker or the state. | NA | NA | NA | NA | NA | NA | O |
| LIST LIMITS | May be eligible for increase depending on the product and circumstances | ||||||||
| LIST LIMITS | Standard Licenses/Workstations Allowed | Number of workstions that come standard with the product - you can add more to all but Easy Rides First | 1 | 3 | 3 | 4 | 4 | 5 | 5 |
| LIST LIMITS | Routes | Allowable number of items you can add to the database | 10 | 15 | 15 | U | U | U | U |
| LIST LIMITS | Vehicles | Allowable number of items you can add to the database | 10 | 15 | 15 | U | U | U | U |
| LIST LIMITS | Providers | Allowable number of items you can add to the database | 5 | 5 | 10 | U | U | U | U |
| LIST LIMITS | Rate Types | Allowable number of items you can add to the database | 3 | 5 | 10 | U | U | U | U |
| LIST LIMITS | Sites | Allowable number of items you can add to the database | 30 | 30 | 50 | U | U | U | U |
| LIST LIMITS | Zones | Allowable number of items you can add to the database | 5 | 10 | 20 | U | U | U | U |
| LIST LIMITS | Personnel (Agents and Drivers) | Allowable number of items you can add to the database | 25 | 30 | 30 | U | U | U | U |
| LIST LIMITS | Customizable Client Fields | Number of customizable Client Fields | 1 | 1 | 1 | 3 | 3 | 3 | 3 |
| LIST LIMITS | Customizable Trip Fields | Number of customizable Trip Fields | 3 | 3 | 3 | 7 | 7 | 7 | 7 |
| MAINTENANCE | Features included in Mobilitat Maintenance | Listed below are the features and benefits of the annual maintenance contract with Mobilitat. Some companies do not include all of the items listed below and charge extra for them. It's important to know what you're really getting with a maintenance/support contract. | |||||||
| MAINTENANCE | Software Updates | Updates to the software that include bug fixes or minor changes to existing features. | O | S | S | S | S | S | S |
| MAINTENANCE | Software Upgrades | New features or expanded capability. | O | S | S | S | S | S | S |
| MAINTENANCE | Live Support | There are three ways to contact support - Email, Instant Message in Skype or Phone. Mobilitat staff will answer your call and in most cases, resolve your issue fully by the end of the call. If a bug in the software is identified, fixes are published as soon as possible - often within hours or the same day. | O | S | S | S | S | S | S |
| MAINTENANCE | Training | If you need extra help with training, just give us a call and we'll schedule some "one on one" time with you as needed. Additional training is limited to people who have attended the initial training and is not intended to train every new employee you hire after you're "live" with the software, but we'll provide resources and help as much as we can. | O | S | S | S | S | S | S |
| MAINTENANCE | Video Library | www.mobilitat.com/videos is where customers on a paid maintenance program can go to watch any number videos in our library of topics for Easy Rides and the Tablets. | O | S | S | S | S | S | S |
| MAINTENANCE | Custom Reports | Customers who have purchased Maintenance Plans, receive custom reports free of charge. If you need a new custom report, give us a call and we'll make it for you at no additional charge unless it takes more than two hours to develop. Most reports can be developed in under two hours. | O | S | S | S | S | S | S |
| MAINTENANCE | Credit Towards Upgrades | When purchasing an upgrade, our customers receive a credit for the software amount previously paid. | O | S | S | S | S | S | S |
| MAINTENANCE | Allowed Support | There is no specific limit to the amount of support hours you need. | O | S | S | S | S | S | S |
| MAINTENANCE | Hours of Support | Normal support hours are from 9AM Eastern to 8PM Eastern time. However, if you have an emergency, we encourage our customers to call us any time. | O | S | S | S | S | S | S |